This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
FAQ for the Dark & Romantic
Most orders are processed within 2–5 business days (small-batch and made-to-order items may take a little longer). Once shipped, delivery times vary by destination and carrier. If you need an item by a specific date, leave a note at checkout or reach out before placing your order.
If something isn’t quite right, you can request a return or refund through our Returns page. Eligibility, timelines, and item condition requirements are listed in our Refund and Returns Policy. Please keep original packaging when possible and include your order number for faster help.
As soon as your order ships, you’ll receive an email with a tracking link. Tracking can take 24–48 hours to update after the label is created. If you don’t see the email, check your spam/promotions folder, then contact us with your name and order number.
International shipping may be available depending on your location and current carrier coverage. Rates and estimated delivery times will appear at checkout when your address is entered. Please note that customs duties, VAT, and import fees (if applicable) are determined by your country and are the buyer’s responsibility.
Each product listing includes sizing details to help you find your best fit. If you’re between sizes or prefer an oversized, cozy feel, consider sizing up. Still unsure? Send us your usual size and key measurements, plus the item you’re eyeing, and we’ll recommend the closest match.
Still have a question?
Didn’t find what you needed in the FAQs? Send us a note below with as much detail as you can, and we’ll follow up by email.